2014 Job Service Complaint System Training

This blog post provides handouts for the KANSASWORKS Job Service (JS) Complaint System webinar training held Wednesday, September 17, 2014, at 10:00 a.m. and 2:30 p.m.  All documents may be downloaded by clicking on the labeled download link.  Some documents are viewable on this blog post so downloading is not necessary.

Workforce3One Training Module

All training participants are strongly encouraged to go through the USDOL online training module found on the Workforce3One website.

The specific link for the training module is: https://www.workforce3one.org/view/3001306645372361662/info.  Please click on the “View Page Now” button to access the presentation.  Copies of 34 pertinent screens from the presentation are viewable on this blog post by scrolling all the way to the bottom of this post.  The same screens may be downloaded through this link: WF31 JS Complaint System Training Module Slides.

Complaint and Grievance Flow Chart

The following chart illustrates the flow of complaints through the JS Complaint System.  The chart can be downloaded by clicking on the following link:  flow chart pdf

 

JS Complaint System Poster

Federal Regulations mandate that customers be made aware of the Job Service Complaint System.  USDOL Training and Employment Notice (TEN) 15-09 restates the requirement that state agencies must publicize the Job Service Complaint System.

 

The Kansas Complaint Poster – KS 2014 will be updated.  Until then, please download and print the current poster and place in a prominent location, in sight of both employees AND customers.

 

KANSASWORKS Complaint Log and Instructions

Each KANSASWORKS workforce center is required to submit their JS Complaint Log by the 5th day after the end of each program year quarter.  A copy of the the complaint log and its instructions may be downloaded through use of these links:

*KS Complaint Log Form 9.18.14

*Complaint Log Instructions

 

Filing Complaints

Please refer to this website’s Filing Complaints page for access to current complaint forms, instructions, or useful links.

 

WF31 JS Complaint System Training Module Slides

 

For Further Information

For further technical program information please refer to the Commerce Regulatory Compliance page found at:

http://wco.kansascommerce.com/msfw/Pages/default.aspx

Thank you so much for your attention.  Please Contact Me if you have any questions or would like additional information.

~Jenny

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